How do I separate the Top Snap from the panel when the plastic is still on?

Top and bottom snaps should slide off of panels. If a snap has been complete seated, then it may take 2-people to remove. 1-to pull the top rail and the other to pull on the panel. Do not use any hammers.

What are the actual dimensions for the 6’ and 8’ panels?

The Williams 6’ railing panel measures 69.43” and the 8’ railing panel measures 91.31” on center with a post attached. This is very important when using railing panels to pre-existing structural posts. Make sure you measure the opening.

The Top Snap will not snap onto the H-Channel, what should I do?

Start at one end right at the post and grip the top rail on each side so that your thumbs are parallel to each other and very slowly proceed to apply force every couple of inches. It will be hard to snap on but should work. (DO NOT USE a mallet or band the top rail as it will cause a dent). The only reason it WOULD NOT SNAP on is if you have installed your U-Clips to high whereby one corner surpasses the inside die line of the H-channel. If the latter is the case, remove and re-install clips so they are below the die line and are straight. Then proceed to snap on the top rail as instructed above.

Can the Williams Stair panel angles be adjusted?

Williams Stair Panels are produced at 37° but can be racked from 28° to 42°. Also note, that due to the angle, a 6’ stair panel will not be long enough for a 6’ stair run.

How do I order replacement plugs to cover the base plate screws?

There are two types of Base Plate Plugs/Caps to cover the screws. If you purchased your railing in 2015 you most likely have thin dime-sized metal plugs that would be installed with silicone. Please call Williams Architectural Products at 855-742-7245 and we will send you out the items you need.

If you purchased your railing in 2016 you most likely have larger quarter size plastic snap-in plugs.Please call Williams Architectural Products at 855-742-7245 and we will send you out the items you need.

What do I use a deck attach kit for?

These attach kits allow you to attach our panel to a post at either end. Included are 4 u-clips (two for each post/each side and 16 self-tapping tek screws.

My deck attach kit is missing some screws.

If you purchased a deck attach kit separately at Menards and it is missing an item, please call Williams Architectural Products at 855-742-7245 and we will send you out the items you need.

My deck attach kit is missing from my panel.

Please call Williams Architectural Products at 855-742-7245 and we will send you out the items you need.

The Top Snap and/or Bottom Snap was damaged when I unpackage it.

If the part cannot be used, call Williams Architectural Products at 855-742-7245 and we will send you out a new part.

I miss-cut the Top Snap and/or Bottom Snap, what do I do?

You can purchase a new Top Snap or Bottom Snap at Menards. This is a special-order item and will take 5-7 business days.

What type of attachment screws do I use to mount the railing to a concrete surface?

TapCon concrete anchors – 5/16” x 3”

How do I use the Wall Mount Attach Kit?

Used if guest wants to attach either to a building or existing posts versus our posts. Wall Mounts are castings and are necessary ONLY IF guest has a brick wall/un-even surface or lap siding (un-even surface) to attach to either/both sides. Note, these are not used often HOWEVER, because our system does not have sleeves, cuts must be clean and terminate perfectly to our post or into a flush structure/existing post so as not to see daylight.

What size opening does the Williams gate kit accommodate?

Williams gate kits fit openings up to 40” wide. They come in black, white and bronze and include hinges, lock and a key. The rough opening can be 48” which would accommodate two posts and the 40” gate.

What type of screws are used for a surface mount of the railing to a wood or composite deck?

Post installed as end posts use (4) 5/16” x 6” Exterior Construction Lag Screws (sold separately). Post installed as corner or line posts use (4) 5/16” x 4” Exterior Construction Lag Screws (sold separately).

What is the dimension of the base plate?

5”x5”

Where are the holes located on the base plate?

The holes on the base plate are located 4” on center.